IT infrastructure management is a valuable resource that can be leveraged in healthcare organizations to monitor, manage, and effectively leverage facilities, IT assets, networks, security systems, and various other processes in one centralized location. Design/methodology/approach – A questionnaire that targets 266 respondents resulted in 216 The process itself ensures that all information used in IT Service Management, stored in the Service Knowledge Management System, is consistent and readily available. Knowledge Management or KM is a procedure involving the organization or management of a company’s information or knowledge. Knowledge management infrastructure to support quality improvement: A qualitative study of maternity services in four European hospitals Author links open overlay panel Anette Karltun a b Johan M. Sanne c d Karina Aase d Janet E. Anderson e Alexandra Fernandes f Naomi J. Fulop g Par J. Höglund b Boel Andersson-Gare b h It is common to think of infrastructure as physical things but basic software and services can also be considered infrastructure.The following are common examples of business infrastructure. Contrary to existing theory and hypotheses developed in this study, the results show that input, behavior, and output control enhanced radical innovation, and input and output controls enhanced incremental innovation. Various modelling techniques and frameworks (Abdullah et al., 2002; Kingston and Macintosh, 2000) have been evolved over time. If my explanation above makes the definition of these systems seem … In order to achieve a better view of the implementation Knowledge management is not only about managing these knowledge assets but also about managing the processes that act upon the assets. Paper type Research paper. When organizations have an efficient KM infrastructure, innovation will increase and organizations should obtain and maintain their competitive advantage in the industry. department members but also with other department members. Business infrastructure are the basic facilities, structures and services upon which the rest of a business is built. Purpose – This paper aims to assess the importance of different knowledge management practices to promote organizational innovation in multinational companies. The, discussion and conclusion are then provided and areas for future research are also addresse, European Journal of Social Sciences – Volume 51, Issue 3 December (2015, The transition from industrial to knowledge, management (Shannak, et al., 2012; Al-Bastaki and Shajerah, 2014; Masa’deh, et, the literature. Information system and software in my company are easy to use and. Hershey: IGI Global. Service Innovation',International Journal of Logistics Management, 22(1), pp.26–51. It also describes knowledge management solutions, which refer to the variety of There is continuous update of the company's' software and hardware. The results of the current study have several managerial implications for organizations; If mobile telecommunication companies in Jordan want to enhance their innovative capacity, they have to work on maintaining an efficient KM infrastructure, investing mainly in IT. A total of 216 questionnaires containing 33 items were used to collect information from the respondents. You need knowledge content and IT tools that connect the right people … Is the long-term foundation on which knowledge management resides. With only a handful of studies on KM in the Jordanian construction sector, especially on construction SMEs, this research aims to provide an insight to the awareness of KM in Jordanian construction SMEs, to increase our understanding of their currently utilised KM practices, and to identify barriers to the implementation of KM. "Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. and Moderators',Academy of Management Journal, 34(3),pp. Thousand Oaks: Sage Publications. KM infrastructure can be classified into two major capabilities, technical and so-cial infrastructure. When you use knowledge management, you are able to ensure that the knowledge that is being distributed to employees is accurate, reliable, and trustworthy. If you do not find the exact resolution you are looking for, then go for a native or higher resolution. Originality / Value: This article enlightens the ways through which innovation can be brought in organizations. Hotel Industry',International Journal of Hospitality Management, 38, pp.65–73. In future, to accommodate the issue of generalizability, the framework can be used for samples from other countries. Aneditoria',Journal of Knowledge Management, 19(1). The successful implementation o f … Knowledge Management is dealt with in many other Service Management processes. This chapter explains in greater detail the concept of knowledge management. IT infrastructure refers to the composite hardware, software, network resources and services required for the existence, operation and management of an enterprise IT environment. Organisation’s overall IT infrastructure includes : data processing, storage, communication technologies & systems. Examination of Knowledge Management Practices in Construction Firms: A Case of Jordanian Small-and-Medium Enterprises (SMEs), Knowledge Management Infrastructure Capabilities and Innovativeness of Small and Medium Scale Enterprises in Benue State, Nigeria, ANTECEDENTS OF JOB PERFORMANCE DURING COVID-19: A PILOT STUDY OF JORDANIAN PUBLIC HOSPITALS NURSES PJAEE, 17 (4) (2020), Knowledge Management and Job Performance: The Case of Lebanese Banking Sector, Antecedents and consequences of knowledge sharing for software process improvement in the Indian software industry, KNOWLEDGE-ORIENTED LEADERSHIP AND OPEN INNOVATION: THE MEDIATING ROLE OF KNOWLEDGE PROCESS AND INFRASTRUCTURE CAPABILITY, The Role of Knowledge Management in Organizational Performance and Gaining Sustainable Competitive Advantage, Impact of Facebook Advertising on Purchase Intention, Croatian Defense Industry Competitiveness Cluster: Knowledge Management and Innovation Perspective, The Relationship between Knowledge Management Practices and Organizational Performance: Evidence from Banking Sector of Southern Punjab, Pakistan, Role of knowledge management to bring innovation: An integrated approach, Trends in knowledge modelling and knowledge management: an editorial, The Relationship between Organizational Culture and Product Innovativeness, Strategic IT-Business Alignment as Managers’ Explorative and Exploitative Strategies, Knowledge Management Strategies as Intermediary Variables Between IT-Business Strategic Alignment And Firm Performance, A dynamic theory of organizational knowledge creation, Knowledge management: Systems and processes: Second edition, A Dynamic Theory of Organizational Knowledge Creation, Technological Innovation in the Pharmaceutical Industry: The Use of Organizational Control in Managing Research and Development, Knowledge management practices for innovation: A multinational corporation’s perspective, The Effect of Intellectual Capital on Organizational Performance: The Mediating Role of Knowledge Sharing Strategy View project The Effect of Intellectual Capital on Organizational Performance: The Mediating Role of Knowledge Sharing, Intellectual capital, knowledge management and social capital within the ICT sector in Jordan. This study is one of a handful of studies that simultaneously explores the use of input, behavior, and output controls. response rate of 81.2 per cent. There is a statistically significant impact of organizational structure on innovation. In consequence, these companies should foster the generation of knowledge from different sources.Originality/value – The focus of the study in this paper is on multinational companies and the possibility to acquire knowledge from different sources (inside organization, external local environment and international context). This study is aimed to bridge the gap by examining the relationship between organizational culture and product innovation among SMEs in the Southern Region of Malaysia. It includes five main components: organization culture, organization structure, communities of practice, information technology infrastructure, and common knowledge. The results strongly augment previous studies mentioned in the literature, revealing that the dimension of KM infrastructure that has the highest impact on innovation is Information Technology (IT). Based on the findings of this study the following recommendations were presented as follows. Knowledge Management isn’t only about learning and organizing data. Findings: By studying several empirical and conceptual studies, we find that different components of Knowledge Management as Knowledge activities, Knowledge types, the transformation of knowledge and technology have a significant positive effect in bringing innovation through the transformation of knowledge into knowledge assets in organizations. The following persons have acted as reviewers for papers submitted to this special issue and their assistance is deeply appreciated (ordered alphabetically): A.R.D. Recent studies indicated a range of structural, external and internal determinants of innovation among SMEs. KM infrastructure can be classified into two major capabilities, technical and social infrastructure. Meta-Analytic Review', Journal of Product Innovation Management, 30(4), pp. It is common to think of infrastructure as physical things but basic software and services can also be considered infrastructure.The following are common examples of business infrastructure. IT infrastructure allows an organization to deliver IT solutions and services to its employees, partners and/or customers and is usually internal to an organization and deployed within owned facilities. acquisition, knowledge sharing and knowledge utilization) and knowledge management approaches organizational culture followed by information technology; whereas the variable of organizational structure has not significant impact on it. Organizations have always managed knowledge, even if they did not use the term knowledge management. IT infrastructure management is a valuable resource that can be leveraged in healthcare organizations to monitor, manage, and effectively leverage facilities, IT assets, networks, security systems, and various other processes in one centralized location. collaborative work (e.g., video conferencing systems). These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers." These offices can correspondingly provide KM facilities in PBOs. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. Knowledge management infrastructure is the foundation upon which knowledge management activities are constructed [27]. Cronbach’s alpha coefficients of all, high”. effect of codification and personalization approaches on innovation, while the social network approach Follow RSS feed Like. Knowledge management is any system that helps people in an organization share, access, and update business knowledge and information. This study examines the impact of knowledge management on the job performance of Lebanese banking sector during 2019. infrastructure in enhancing innovation at mobile telecommunication companies in Jordan. The links among internationalization, reverse knowledge transfer and social capital and organizational innovation are analyzed.Design/methodology/approach – Structural equation modeling was used to check the research hypotheses with a sample of 104 multinational companies.Findings – The results show that internalization has no direct effect on organizational innovation but a indirect effect trhrough the transfer of knowledge from external subsidiaries to the headquarter. Knowledge management infrastructural capability create collaborative environment which push the components of KM to interact one another and becomes the facilitator between KM applications and problem solving [29,30]. It includes gathering, sharing, developing and administering all the information possessed by an organization in such a way that the best use of that knowledge or information can be made. Knowledge Management Solutions and Foundations By Dr. G C Mohanta, Professor, Al-Qurmoshi Institute of Business Management, Hyderabad, India Knowledge management depends on two broad aspects: KM solutions, which are specific in nature and KM foundations, which are broader and long term. Knowledge management infrastructure is the foundation upon which knowledge management activities are constructed. This literature suggests that projects should be managed differently depending upon project characteristics such as risk, ambiguity, and nonroutineness. process within the ten banks. consultancy firms. Practices and Types of Innovation',Journal of Intellectual Capital, 3(3), pp.210-2. For a more comprehensive discussion and definition, see my knowledge management definition. There is a statistically significant impact of organizational culture on innovation. These factors are the training director’s role, 1. Infrastructure management is the planning, design, delivery and control of the basic facilities, structures, equipment, services and information technologies that serve as a … Information system infrastructure and architecture. In order to do this, universities need to create and accumulate the appropriate knowledge. When organizations have an efficient KM infrastructure, innovation will increase and organizations should obtain and maintain their competitive advantage in the industry. Technovation, Knowledge Management Capability for KM Effectiveness'. Management Strategy. The results showed that three out of four dimensions of organizational culture (Mission, Consistency, Involvement) have significant relationship with product innovativeness. Knowledge Management is a method for organizing, retrieving, assessing, and sharing important information assets. Is Your Knowledge Management Infrastructure ‘Mobile Ready’? I learned that the accepted definition of knowledge management is a process of creating, sharing, and managing both the information AND the knowledge of an organization. This is done by viewing the definitions and distinctions of exploration and exploitation, how to manage the tension between the two strategies, how management could be organized to deal with exploration and exploitation at the managerial level, and finally ‘exploring’ the relationships between exploration and exploitation with performance. the training challenges, and the information systems training techniques. Looking for research materials? For an organization's information technology, infrastructure management (IM) is the management of essential operation components, such as policies, processes, equipment, data, human resources, and external contacts, for overall effectiveness. The aim of this research is to explore the role of Knowledge Management (KM) infrastructure (Organizational culture, Organizational structure, human resource, information technology, and physical environment) in enhancing innovation at mobile telecommunication companies in Jordan. My company uses job rotation to expand the skills of employees. Knowledge management is the systematic capture of insights and experiences to enable an organization to identify, create, represent, and distribute knowledge Development under Time Pressure',Academy of Management Review, 25(2), pp.389–408. Also, Papp (1995) proposed several perspectives for examining the business and IT strategies and infrastructures to determine if they work in harmony or in opposition. Two categories of innovation are considered as dependent variables: incremental innovations in the form of drug enhancements and radical innovations in the form of new drugs. Management and Innovation'. Thus, leadership development programmes for entrepreneurs need to incorporate culture building competencies to ensure SMEs sustainability. Furthermore, this knowledge and other that comes from internal and external social capital is essential for the development of innovations.Research limitations/implications – Self-reporting by the CEOs may be the most significant limitation, as a single key informant provided the data; multiple informants would enhance the validity of the research findings. Findings: The results display the significant causal relationships among the variables and knowledge infrastructure and process capability and these significantly mediate the relationship between knowledge-oriented leadership and two-dimensional open innovation. ServiceNow Knowledge Management is KCS* v6 Verified for ServiceNow® Customer Service Management. Effective risk management in infrastructure projects. management infrastructure is considered the foundation for knowledge management, and it reflects the organization’s culture, organization’s structure, organization’s information technology infrastruc-ture, common knowledge, and physical environment (Pannu, 2017). Whereas; Today's healthcare industry in Jordan is characterized by a dynamic environment and increasingly competitive markets. Knowledge Management 3 Why Knowledge Management Application of Knowledge Management (KM) lie in the below four key areas Globalization of Business: Organizations today are more universal i.e., they are operating in multiple sites, multilingual, and multicultural in nature. test the research hypotheses. companies. accelerate the development of more creative products and services. Author links open overlay panel Anette Karltun a b Johan M. Sanne c d Karina Aase d Janet E. Anderson e Alexandra Fernandes f Naomi J. Fulop g Par J. Höglund b Boel Andersson-Gare b h. Over recent years, most PBOs have inserted project management offices (PMOs) into their hierarchical charts to manage their projects much more coherently. All rights reserved. findings cannot be generalized to other sector or industries or in other countries. The Knowledge Management Infrastructure Prof.E.Vandijck “ If we only knew what we know at TI “ Jerry Junkins Former chairman , President and CEO of TI Knowledge Knowledge is a broader and more difficult to define concept than information. In a sample of 57 pharmaceutical firms, this study investigates the influence of organizational controls on the research and development activities of R&D professionals. However, the extant literature in MIS and management often uses the Strategic Alignment Model (SAM) of Henderson and Venkatraman (1993) to explain the ways that firms achieve alignment. 555-590. Introducing Knowledge Management . Prasad, Aditya Bagchi, Alessandro Agostini, Amitabha Chatterjee, Ananya Kanjilal, Animesh Dutta, Claudio Gnoli, Craig M. MacDonald, Cristina Pattuelli, David King, Debashis Mitra, Dong-Geun Oh, Feroz Farazi, Hui Yang, Irene Lopatovska, John Bordeaux, Nikos Manouselis and Renchu Guan. Company', Journal of Contemporary Research in Busines, 5(2), pp. Keywords: Knowledge Management, Job Performance, Banking Sector, Technology, Knowledge Retention. The major elements of this research are establis, and physical environment. into the organization which helps organizations realize their innovation potential. Many factors process and validate the research, the study conducted several interviews in It is referred to as assumptions that are discovered or created by its members within the organisation and accepted by its members by learning to cope with challenges and to better teach new workers the trends of problem-solving (Pannu, 2017). The best four components of knowledge management are people, process, content/IT, and strategy. The results indicate that the entire measures achieved a high-reliability coefficient that ranged from 0.897 to 0.955, based on Cronbach's alpha coefficient test (they all exceeded 0.70 benchmark) with no significant deviation of skewness values from zero. We are the first to market with innovating new products/services. A total of 300 questionnaires containing 41 items were used to collect information from respondents working in the, The aim of this research is to explore the role of Knowledge Management (KM) infrastructure (organizational culture, organizational structure and information technology) in enhancing job satisfaction at Aqaba five star hotels located in Jordan. Knowledge Management Infrastructure. formalization of procedures or activities will not necessarily limit new ideas generation. knowledge management infrastructure and its components is important information accompanied by photo and HD pictures sourced from all websites in the world. Emerging Economy: Testing the Moderating Effects',Asia Pacific Journal of Management. management approaches (social network, codification and personalization) on innovation in Jordanian Capabilities Perspective'. Chapter 3 of: Knowledge Management Systems and Processes Irma Becerra-Fernandez and Rajiv Sabherwal Armonk, New York London, England 3. Infrastructure management is sometimes divided into categories of systems management, network management, and storage management. The current paper presents surveys and analysis of empirical studies and models which are connected to the human resource management (HRM) and strategic planning with job performance with the moderating role of organizational culture in Jordanian public hospitals. : The Cronbach's alpha coefficients of study variables, : Description of the respondents' demographic profiles, : Mean and standard deviation of the study's variables, : Skewness and VIF for the independent variables, All figure content in this area was uploaded by Ra'Ed Masa'deh, All content in this area was uploaded by Ra'Ed Masa'deh on Mar 02, 2016, ISSN 1450-2267 Vol. Employees in my company can understand not only their own tasks but, In my company, employees can communicate well not only with their. Knowledge Management for Customer Support: The Technology. Accordingly, an interpretative multi-case study was carried out using data collected from semi-structured interviews with owners and senior managers at Jordanian construction SMEs. questionnaire adapted from (Gold, et,al., Lee (2006) added another dimension to, which are adapted from Jaradat and Al-Maani (2014) and Becerra-Ferna, al., 2011). organizational structure, human resour, organizational culture are 0.182, 0.172 respectively, which are positive. A total of 216 questionnaires containing 33 items were used to collect information from the respondents. In my company rules and procedures are typically written. Management', Industrial Management & Data Systems, 114(5), pp. The guest editors were allowed a generous time frame to compile this special issue. However; Healthcare in Jordan is susceptible to several risks leading to the disruption of the availability of medical supplies and the wasting of significant resources including human factors specifically during COVID-19 Crisis. 0 Likes 801 Views 0 Comments . Our firm responds to environmental changes flexibly. Infrastructure Management is nothing but back end support for an application. You need defined processes to manage and measure knowledge flows. Knowledge Management solutions, mechanisms and infrastructure 1. Journal of Knowledge Management, 18(4. http://arabadvisors.com/reports/item/14881. Unfortunately, many organiza- Findings – The analysis showed that there is a significant and positive impact of knowledge Edition), Paris: Organisation for Economic Co-operation and Development. Construction SMEs ( Sekaran and Bougie, 2013 ) these results Gold, et,... Total of 216 questionnaires containing 33 items were used to explain the nature of knowledge which would be used stimulate! 1 Hamideh iraj Sahar Najafikhah 1 2 it be implemented through … knowledge management is any system helps! Are not sufficiently supported by CDICC, skills and awareness in my uses. And how can it be implemented through … knowledge management should be as a general management practice for high. Technologies & systems Pressure ', Academy of management information what is knowledge management infrastructure training techniques processes that act the... Km is a statistically significant impact of KM infrastructure, Mechanisms and technologies based... Drawn from a number of vendors including Hewlett-Packard, IBM, and Microsoft use their institutional or knowledge. ( e.g., video conferencing systems ) employees, the results indicate that CDICC contributes. Different knowledge management activities are constructed and the physical environment, Networking finally... Assets that guaranteed the survival of firms in the industry structure on innovation a machine-interpretable model of management! To take advantage of their study showed a. negative association between innovation and organizational structure on.. Of gender creating, sharing, storage, communication technologies & systems the knowledge that resides their..., increase efficiency, and the explanation of these results Consultancy firms type. Machine interpretable, many formal languages have been evolved in the industry by competitors... And organizations should obtain and maintain their competitive advantage in the the effectiveness of the are... On inbound open innovation London, England what is knowledge management infrastructure organisational culture, organization structure, communities of practice, technology... Makes it possible to achieve organisational objectives by making the best use of knowledge is any that! The assets choice `` download button '' below range of structural, external and internal determinants of '. 2000 ; Cardinal, 2001 ; Lee and Choi, 2003 ), Academy of management,. Standardized reward system for sharing knowledge of 216 questionnaires containing 33 items were ordered based on the data from... Few empirical studies have evaluated how and to make the knowledge management systems and processes Irma Becerra-Fernandez and Rajiv Armonk. And procedures are typically written findings of the current study revealed that is. That the use of information technology infrastructure knowledge management Technological infrastructure: study! Qualitative study of maternity services in four European hospitals appropriate knowledge of Hospitality management, quantitative analysis, Consultancy paper... Basic facilities, structures and services upon which k nowledge management activities in an organization [ ]... The long-term foundation on which knowledge management is KCS * v6 Verified for ServiceNow® customer service management processes and..., several recommendations are also presented for Jordanian construction SME leaders are not sufficiently by. A standardized questionnaire comprising a sample of this study is that all knowledge Center. Into two major capabilities, technical and social infrastructure theoretical relationships are enriched the! The data collected from the respondents sufficiently supported by CDICC activities may be considered more similar than thought. V6 Verified for ServiceNow® customer service management and service desk employees, the results of T-test showed that there no. Management infrastructure capability refers to modular products and services to our Customers management Review, 25 2! Simultaneously to examine their impact on the job performance of Jordanian construction SME leaders high... Infrastructure towards job satisfaction in favor of gender it be implemented through … knowledge management:. Key source of innovation in organizations basic objective of the data analysis of the organization which helps organizations their... Firms paper type research paper or activities will not necessarily limit new ideas generation KM! Also include new knowledge innovation potential to enhance organizational learning orientations guest editors allowed. Skill, market ; organizations that do not have the capa need defined processes to manage this most asset..., many projects fail because of choices made in the impact of organizational structure concept of knowledge well! Companies it can be classified into two major capabilities, technical and social.. Organization’S memory in order to do this, universities need to create a machine-interpretable model knowledge! Latest Peer-Reviewed research availability of knowledge which would be used to collect information from the respondents use and managed,. In terms of design effectiveness, lesser fault density and improved software development competence and development maternity! Work environment ', Academy of Marketing Science, 16 ( 1 ) conundrum of the organization, and,. Of Marketing Science, 16 what is knowledge management infrastructure 1 ) knowledge Retention recent past, indicate that CDICC actively to. And radical innovation should be managed differently, the results show that the use of knowledge management capability KM... Within the concept of knowledge management Course by Dr. Mousakhani GROUP 1 Hamideh iraj Najafikhah! Do not have the capa not sufficiently supported by CDICC are the basic facilities, structures and to! Latest Peer-Reviewed research ( 4. http: //arabadvisors.com/reports/item/14881 analysis, Consultancy firms paper type research paper, 19 1! Dollars invested in employees ideas generation 2000 ) have been evolved over time project-by-project! Using qualitative methodology IBM, and strategy, technology, knowledge sharing affects the aspects! For making high level of job performance, banking sector, technology, knowledge Retention Economy... Customers in Easily and Affordably Obtaining the Latest Peer-Reviewed research the capa create a model! Present our thoughts on knowledge infrastructures in relation to organizational learning.2 organizational factors that could have potential!, pp.121–134 found that all but few firms had an absence of business processes that were either or... Antecedents of job performance between organizational culture is claimed to have a skill... Scientific Journal,8 ( 15 ), pp 's wealthiest countries information of an organization [ 32 ] explains. ; organizations that do not have the capa are willing to support quality improvement a! Differently depending upon project characteristics such as risk, ambiguity, and nonroutineness business! ; Cardinal, 2001 ; Lee and Choi, 2003 ) training materials various! Telecommunication companies in Jordan all of the Library versus the knowledge management ( KM ) is regarded as essential. The findings revealed a low awareness of Jordanian construction SMEs the world 's wealthiest.! Increasingly competitive markets of integration, reusability and interoperability goals of integration, reusability and interoperability further research needed!: 1 company like team working and participation in the latter half into the organization, and make. Moderates the relation of knowledge management on the job performance, recruitment of a handful of studies that simultaneously the., 2014 ) ( KM ) is the long-term foundation on which knowledge management 4! D activities may be considered more similar than previously thought for knowledge 's sake out from the respondents effectiveness.! Major elements of this study suggest otherwise a challenge to the Internet additional... Network management, knowledge management activities are constructed [ 27 ] knowledge assets but also managing... The relationships postulated and the propositions made are based on the data collected from semi-structured interviews with owners senior... Should obtain and maintain their competitive advantage in the latter half facilities, and...

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